Last Updated: January 26, 2026

1. INTRODUCTION AND SCOPE

Auto File Claim (“Company,” “we,” “our,” or “us”) is a marketing and technology platform. This Privacy Policy governs the personal information we collect when you: (a) visit our website (the “Site”); (b) utilize our claim-facilitation tools; or (c) contact us via our dedicated telephone lines or request to be contacted by our third-party marketing partners, including but not limited to, law firms, intake specialists, and legal advocates (collectively, “Marketing Partners”).

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY IN ITS ENTIRETY, YOU MAY NOT ACCESS THE SITE OR UTILIZE OUR SERVICES.

2. NOT A LAW FIRM OR INSURANCE PROVIDER

Important Disclosure: Auto File Claim is not a law firm, a lawyer referral service, or an insurance company. We do not provide legal advice, mediation, or insurance adjusting services.

• No Attorney-Client Relationship: Your use of the Site, or any communication with our representatives via telephone, does not create an attorney-client relationship between you and the Company or any Marketing Partner. An attorney-client relationship is only formed if you sign a formal engagement agreement directly with a law firm.

3. INFORMATION COLLECTED (WEB & TELEPHONE)

We collect information that identifies you (“Personal Information”) when you complete our inquiry forms or call our dedicated phone lines:

• Identifiers: Full name, email address, zip code, and telephone number.
• Claim Data: Date of accident, description of property damage, and insurance status.
• Sensitive/Health Data: Details regarding your physical injuries and medical treatments.
• Audio Recordings: We record and/or monitor all inbound and outbound calls. By calling our number or providing your number to us, you expressly consent to the recording and retention of the audio and data provided during such calls for quality assurance, training, and claim verification.

4. CALIFORNIA & COLORADO NOTICE: “DO NOT SELL OR SHARE MY PERSONAL INFORMATION”

Under the California Consumer Privacy Act (CCPA/CPRA) and the Colorado Privacy Act (CPA), residents have the right to opt-out of the “sale” or “sharing” of their personal information.

• Notice of Sale/Sharing: Auto File Claim is a marketing platform. We share the personal information you provide (including name, contact details, and accident information) with our Marketing Partners in exchange for an administrative or marketing fee. Under certain state laws, this transfer is classified as a “sale” or “sharing” of information.
• Right to Opt-Out: You have the right to direct us not to sell or share your information. Please Note: If you exercise this right, we will be unable to process your claim inquiry or connect you with a Marketing Partner, as our service relies on this data transfer.
• How to Opt-Out: To exercise this right, please visit our [Opt-Out Form Link] or email us at [Insert Email] with the subject line “Opt-Out Request.”

5. USE AND SHARING OF DATA (MARKETING MODEL)

We share your information with our Third-Party Marketing Partners.

• Administrative Fees: These partners pay us an administrative, marketing, or technology fee to receive inquiries. We do not receive a percentage of any legal recovery or insurance payout.
• Transfer of Data: We may transfer audio recordings, transcripts, or form data to our Partners to assist them in evaluating your potential claim.

6. TCPA CONSENT & TELEMARKETING DISCLOSURE

By providing your telephone number on our Site and/or initiating a call to our phone lines, you provide “prior express written consent” to be contacted by Auto File Claim and our designated Marketing Partners via live calls, artificial/synthesized voice, pre-recorded messages, and/or SMS text messages delivered via automated technology. You provide this consent even if your number is listed on any State or Federal Do-Not-Call list.

7. COOKIES AND BEHAVIORAL TRACKING

We use Cookies, pixels, and tracking technology to analyze Site traffic and target advertisements to you across various devices (mobile, desktop, tablet).

8. SECURITY AND RETENTION

We utilize industry-standard TLS encryption for data in transit. No transmission over the internet or via telephone is 100% secure; you provide data at your own risk.

9. MINORS

Our services are not intended for individuals under the age of eighteen (18).

10. CONTACT US

To exercise your privacy rights or opt-out, please contact: Email: info@auto-file-claim.com

Address: Florida, USA

The Link: You must put a link in your website footer titled exactly: “WA Health Policy”

WASHINGTON CONSUMER HEALTH DATA POLICY

Effective Date: January 26, 2026

This policy applies specifically to Washington residents and describes how Auto File Claim (“we,” “us,” or “our”) collects, uses, and shares “Consumer Health Data” as defined by the Washington My Health My Data Act (MHMDA).

1. Categories of Health Data Collected

To facilitate your inquiry and connect you with a Marketing Partner, we collect the following categories of Consumer Health Data:

• Injury & Condition Information: Details regarding physical injuries, medical conditions, or symptoms resulting from a motor vehicle accident provided via our web forms or telephone lines.
• Health-Related Inferences: Inferences regarding your health status, physical condition, or medical needs drawn from the description of your accident and subsequent inquiries.
• Technical Identifiers: IP addresses or unique device IDs that may be linked to your health-related search or inquiry on our Site.

2. Sources of Collection

We collect Consumer Health Data directly from you when you:

• Complete our online claim evaluation forms.
• Speak with our intake specialists via our recorded telephone lines.
• Interact with our Site (via automated tracking technologies like cookies or pixels).

3. Purpose of Collection and Use

We collect and use this data strictly for the following purposes:

• Marketing Connections: To identify and connect you with independent third-party law firms, intake teams, or legal professionals (“Marketing Partners”).
• Administrative Services: To verify the validity of a claim inquiry and ensure you are matched with a Partner capable of handling your specific injury type.
• Compliance: To maintain a record of consent as required by state and federal law.

4. Sharing of Health Data

We share the categories of data listed above with our Third-Party Marketing Partners and necessary service providers (such as cloud storage or communication platforms).

• No Sale of Health Data: We do not sell Consumer Health Data to data brokers. We receive administrative and marketing fees from our Partners for the technology services used to facilitate these connections.
• Affiliates: A list of the categories of third parties with whom we share data can be found on our [Sponsors/Partners Page].

5. Your Rights and How to Exercise Them

Washington residents have the following specific rights:

• Right to Access: Confirm if we are processing your health data and obtain a list of third parties with whom we have shared it.
• Right to Delete: Request the deletion of your health data. We will also notify any third parties with whom we shared your data to honor this request.
• Right to Withdraw Consent: Revoke your consent for the future processing of your health data.

How to Exercise Your Rights: Please submit your request to [Insert Email] with the subject line “Washington Privacy Request.”

6. Appeals Process

If we deny your request to exercise a right under the MHMDA, you have the right to appeal our decision within 30 days.

• To appeal, please email info@auto-file-claim.com with the subject line “Privacy Appeal.”
• We will respond to your appeal within 45 days. If your appeal is denied, you may contact the Washington State Attorney General at www.atg.wa.gov.

TERMS OF USE

IMPORTANT NOTICE: THESE TERMS OF USE ARE SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION AND JURY TRIAL RIGHTS AS DETAILED IN SECTION 15 BELOW.

1. Introduction

These Terms of Use (“Terms”) constitute a legal contract between you and Auto File Claim (“Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our website, subdomains, and mobile features (the “Sites”) and all marketing, administrative, and technology services provided therein (the “Services”).

By using our Sites or Services, you represent that you are at least 18 years of age and agree to be bound by these Terms.

2. Marketing and Administrative Services

Auto File Claim is a marketing and technology platform.

• Not a Law Firm: We are not a law firm, lawyer referral service, or insurance provider. We do not provide legal advice or insurance adjusting services.
• Compensation Disclosure: We are compensated by third-party marketing partners (law firms and intake specialists) for marketing and administrative services. We do not share in any legal fees or insurance settlements.
• No Attorney-Client Relationship: Your use of our Services does not create an attorney-client relationship. Such a relationship is only formed via a separate, written agreement with a law firm to which you may be connected.

3. Changes to these Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Sites or Services signifies your acceptance of the updated Terms.

4. Consent to Electronic & Telephone Communications (TCPA)

By providing your phone number, you provide express written consent to receive calls and text messages, including those delivered via automated technology (dialers), artificial voice, and pre-recorded messages, from Auto File Claim and its marketing partners.

• Standard Rates: Message and data rates may apply.
• Opt-Out: Reply STOP to unsubscribe from SMS.
• Recordings: You consent to the recording and monitoring of all inbound and outbound calls for quality assurance and verification purposes.

5. Prohibited Conduct

You may not use the Sites or Services to:

• Engage in unauthorized spidering, scraping, or harvesting of content.
• Impersonate any person or provide fraudulent accident/injury information.
• Use any automated means (bots) to compile information or interfere with Site operation.
• Attempt to gain unauthorized access to our computer systems or user data.
• Reverse engineer or decompile any software comprising the Sites.

6. Submitted Materials

If you submit photos, stories, or data regarding an accident (“Submitted Material”), you grant Auto File Claim a royalty-free, perpetual, irrevocable, and sub-licensable right to use, copy, and distribute that material in any media. You warrant that you own the rights to any material you submit.

7. Intellectual Property

All content on the Sites—including text, graphics, logos, and “look and feel”—is the property of Auto File Claim or its licensors. You may not reproduce or distribute any content without our prior written consent.

8. Third-Party Websites

Our Sites may link to third-party websites (e.g., law firms). We do not control or endorse the content or privacy practices of these Linked Sites. Your dealings with third parties found through our Sites are solely between you and those parties.

9. Indemnification

You agree to defend and indemnify Auto File Claim, its officers, and affiliates from any claims, losses, or liabilities (including attorney’s fees) arising from: (i) your use of the Services; (ii) your violation of these Terms; or (iii) any fraudulent information you provide.

10. Disclaimers

YOUR USE OF THE SITE IS AT YOUR OWN RISK. WE PROVIDE THE SERVICES “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR THAT ANY CLAIM WILL RESULT IN A FINANCIAL RECOVERY.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AUTO FILE CLAIM’S AGGREGATE LIABILITY SHALL NOT EXCEED $100.00 USD. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR YOUR DEALINGS WITH THIRD-PARTY PARTNERS.

12. Security & Data Breach

We implement reasonable security measures. In the event of a data breach affecting personal information, we will notify affected users as required by applicable law.

13. Termination

We reserve the right to suspend or terminate your access to the Sites at any time, for any reason, without notice.

14. Applicable Law & Venue These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. You agree that for purposes of jurisdiction, any interaction with our Services (including inbound calls) is deemed to have occurred in the State of Georgia, regardless of where you are physically located at the time of the call. You further agree that any legal action or proceeding not subject to the Arbitration provisions in Section 15 shall be brought exclusively in the state or federal courts located in Gwinnett County, Georgia (or the county of our principal place of business).

15. Dispute Resolution; Class Action & Jury Trial Waiver

PLEASE READ CAREFULLY. YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL.

• Mandatory Arbitration: Any dispute arising out of these Terms or the Services shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) or JAMS.
• Class Action Waiver: You agree that any proceedings will be conducted solely on an individual basis. You will not seek to have any dispute heard as a class action or representative proceeding.
• Time Limit: Any claim must be filed within one (1) year after the cause of action accrues, or it is permanently barred.

16. ADA Compliance

We are committed to accessibility. If you have difficulty navigating our content, please contact us at [Insert Accessibility Email].

17. Contact Us

Auto File Claim

Florida, USA

info@auto-file-claim.com

888 876 1755

YOUR PRIVACY CHOICES

Last Updated: January 26, 2026

If you are a resident of California, Colorado, Connecticut, Texas, Utah, or Virginia, you have specific rights regarding your personal data. This page allows you to exercise your Right to Opt-Out of the sale/sharing of your data and your Right to Limit the use of your sensitive personal information.

1. NOTICE OF DATA PRACTICES

Auto File Claim is a marketing and technology platform. To provide our services, we “sell” or “share” your information (including identifiers and accident details) with our Marketing Partners (law firms and intake specialists). Because the information you provide often includes details about your physical injuries, it is classified as Sensitive Personal Information.

PLEASE NOTE: Our service is built on the transfer of this data. If you opt-out or limit the use of this data, we cannot match you with a law firm or process your inquiry.

2. EXERCISE YOUR RIGHTS

Please use the form below to submit your request. We will process your request within the timeframe required by your state’s law (typically 15–45 days).

Step 1: Your Information

• Full Name: 
• Email Address: 
• Phone Number:  (Essential for scrubbing you from our dialer)
• State of Residence: [ Dropdown: CA, TX, CO, WA, VA, CT, UT, Other ]

Step 2: Select Your Request

• [ ] Do Not Sell or Share My Personal Information: Stop the transfer of my data to third parties for marketing or administrative fees.
• [ ] Limit the Use and Disclosure of My Sensitive Personal Information: I request that you restrict the use of my health/injury data to only what is strictly necessary to provide the service. (Note: This will prevent us from sharing your injury details with law firms).
• [ ] Opt-Out of Targeted Advertising: Do not use my data for cross-context behavioral advertising.
• [ ] Request to Delete: Permanently remove my record from your database.

[ SUBMIT PRIVACY REQUEST ]

3. AUTOMATED OPT-OUT (GPC)

We honor Global Privacy Control (GPC) signals. If your browser or device sends a GPC signal, we will automatically opt you out of the “sale” and “sharing” of your personal information for that specific session without you needing to fill out the form above.

4. OTHER CONTACT METHODS

If you have difficulty using the form, you may also submit your request via:

• Email: privacy@autofileclaim.com

5. AUTHORIZED AGENTS

If you are submitting this request on behalf of another person, you must provide written proof of your authority (such as a power of attorney) to privacy@autofileclaim.com before we can process the request.

Internal Action Plan (For your Team)

1. Suppression: When this form is submitted, the Email and Phone should be sent to a “Global Suppression List” that prevents them from being exported to law firms or uploaded to your dialer.
2. Confirmation: Send a follow-up email to the user: “We have received your request to opt-out. Your information has been added to our suppression list, and we will no longer share your data with marketing partners.”
3. The CPRA (California) requires you to notify third parties to whom you have sold or shared personal information at the time of the request.

Action: You don’t necessarily have to go back exactly 90 days for every lead, but you must have a system in place to tell your Marketing Partners: “User [Phone Number] has opted out. You must stop selling/sharing this data and stop calling them.” This protects you from “downstream” liability.

The “Ad Disclosure” (Site-Wide Footer)

ADVERTISEMENT: This website is a paid advertisement for a joint marketing program. Auto File Claim is not a law firm, a lawyer referral service, or an insurance provider. We do not provide legal advice, medical advice, or insurance adjusting services. This advertisement is not a guarantee, warranty, or prediction regarding the outcome of your legal matter. Every case is different; the outcome depends on the unique laws, facts, and circumstances of each case. Hiring an attorney is an important decision that should not be based solely on advertising. You may request free information about an attorney’s background and experience. Individuals appearing on this website may be paid actors or spokespersons and not actual lawyers or clients. Any depictions of accidents or consultations are dramatizations. Use of this site, our forms, or our phone lines does not create an attorney-client relationship.

FOR NORTH CAROLINA RESIDENTS: Auto File Claim is a legal advertising service. We do not offer legal services or representation. Legal services are available only through independent attorneys licensed in North Carolina. Contacting us does not create an attorney-client relationship.

California: Requires the disclosure of the specific attorney “Sponsors” if you are running a joint ad program

Sponsors Link: If you are being paid by specific lawyers, it is safest to have a link that says “View our Sponsors” listing their names.

The “Sponsors” Page Content

California and several other states require that you don’t just link to a “Sponsors” page, but that the page actually contains specific information. If you are a “Joint Advertising Program,” the page must list:

• The Full Name of the participating attorneys or law firms.
• The Office Address of at least one participating attorney.
• The State(s) of Licensure for each attorney.
• Add this line to that page: “Auto File Claim does not determine which attorney will handle a specific case. You have the right to choose any attorney, including those not affiliated with this program.”

Database & Record Keeping (The “Audit Trail”)

If you are ever sued or audited by an Attorney General, you need to prove the user actually checked the boxes.

• [ ] Timestamping: Record the exact date/time (UTC) of submission.
• [ ] Consent String: Store the exact text of the disclosure the user saw at the time of clicking “Submit.”
• [ ] IP & User Agent: Record the user’s IP address and browser type to verify their location at the time of consent.
• [ ] Version Control: Log which version of the Privacy Policy was active when they signed.

The “Record Retention” Policy (TCPA Proof)

In 2026, the biggest risk isn’t just a lack of consent; it’s being unable to prove it three years later. You need a 5-year data retention rule for:

• Lead Visuals: A “screenshot” or “session replay” (using tools like TrustedForm or Jornaya) that shows the user actually saw the disclosure and clicked the button.
• Phone Logs: A log showing the IVR was played to the user at the start of the call.
• Note: If you can’t produce a “Certificate of Consent” (like a TrustedForm Cert), a lawyer could sue you claiming they never saw the checkbox.

Global Footer Architecture

• Privacy Policy
• Terms & Conditions
• Your Privacy Choices: Do Not Sell or Share / Limit My Sensitive Info (Link to your Opt-Out form)
• WA Health Policy
• Our Partners & Sponsors

Ensuring Pages are “Indexable”

• To prove “public availability” to regulators and Google, you must ensure these pages aren’t accidentally hidden from search engines.

Operationalizing the Suppression List

When a user submits the “Your Privacy Choices” form, the “Blacklist” action must be immediate to avoid a TCPA violation (calling someone after they opted out).

The Workflow:

• Instant Flag: The form submission should trigger a “Privacy Opt-Out” flag in your CRM.

1. API Webhook: Your website should send a webhook to your dialer (e.g., RingCentral, Vicidial, etc.) to move that phone number to a “Global DNC” (Do Not Call) list.
2. Lead Export Block: Before any lead is exported to a law firm, your script must check the email/phone against the Suppression List. If a match exists, the export must be aborted.
3. Log Entry: Keep a “Privacy Request Log” showing the Timestamp and IP Address of the opt-out. This is your “Receipt” if a partner accidentally calls them and you need to prove it wasn’t your fault.

The Form Consents 

Final Summary of State Form Logic:

• GA, SC, NC, MO, PA, AZ: Only need the Main Consent checkbox.
• CA, TX, CO: Need the Main Consent + Sensitive Data Disclosure text. It must be un-checked by default.
• WA: Needs the Main Consent + the Washington Health Data Consent checkbox (unchecked).

The “Call-to-Action” (Lead Form) 

On your actual lead form (where they enter their accident info), ensure the text under the “Submit” button looks like this:

Group A: GA, SC, NC, MO, PA, AZ

Required UI: One (1) Mandatory Checkbox.

“By clicking [Submit], I agree to the [Terms of Service] and [Privacy Policy]. I provide my express written consent for Auto File Claim and its [Marketing Partners] to contact me via live calls, automated dialing systems, and text messages at the number provided. I understand that my consent is not a condition of purchase and that calling or submitting this form does not create an attorney-client relationship.”’

Group B: CA, TX, CO

Required UI: Two (2) Checkboxes.

• Checkbox 1: Mandatory (Same as Group A).
• Checkbox 2: Unchecked by default (Optional, but required to process lead).

Secondary Checkbox Text:

Sensitive Data Consent: I expressly consent to the collection and sharing of my sensitive personal information, including details of my injuries and medical status, with Auto File Claim’s marketing partners as described in the [Privacy Policy]. I understand I can withdraw this consent at any time.

Group C: WA

Required UI: Two (2) Checkboxes.

• Checkbox 1: Mandatory (Same as Group A).
• Checkbox 2: Unchecked by default (Mandatory for WA residents under MHMDA).

Secondary Checkbox Text:

Washington Health Data Consent: I provide my authorization for the collection and sharing of my consumer health data as defined by the [WA Health Policy]. I acknowledge that my health data will be shared with marketing partners to facilitate my request for legal assistance.

 The “Do Not Sell” (/opt-out) Backend

When the form at /opt-out is submitted, the “Instant Blacklist” should trigger two things:

1. DNC Tag: Apply a DO_NOT_CONTACT tag to the record in your CRM.
2. Scrubbing: If you have any “Scheduled” SMS or follow-up emails, the system must immediately cancel them for that specific Lead ID.

Automated Greeting (IVR) should say:

“Thank you for calling Auto File Claim. This call is recorded. By continuing, you agree to our Terms of Use and Privacy Policy, which can be found at AutoFileClaim.com. To speak with a representative, press 1…”

 The “Audit Trail” (The Receipt)

If you ever get a “Demand Letter” from a lawyer, you need to produce a Certificate of Consent. Tell your developer to save these 5 data points with every lead:

• Timestamp: 2026-01-26 19:15:00 UTC
• IP Address: 123.45.67.89
• Visual Proof: A “TrustedForm” or “Jornaya” token (these are industry-standard third-party scripts that record a video of the user clicking the box).
• Checkbox State: TCPA_Box: Checked, Health_Data_Box: Checked.
• User Agent: Chrome / iPhone / iOS 17.
  
  
  OUR MARKETING PARTNERS & SPONSORS

Auto File Claim is a legal advertising service that connects consumers with independent attorneys. Auto File Claim is not a law firm, does not provide legal advice, and does not endorse or recommend any attorney. No attorney-client relationship is formed by using this website or its services. Past results do not guarantee future outcomes. These attorneys participate in the Auto File Claim advertising program and have paid for promotional placement on this site. Selection of an attorney is solely at the consumer’s discretion.

PARTICIPATING LEGAL SPONSORS

The following attorneys and law firms are current participants in our joint advertising program. You have the right to request an attorney by name or choose an attorney not affiliated with this program.

• [Insert Law Firm Name 1]
• Principal Office: [City, State]
• Jurisdictions: Licensed to practice in [States, e.g., GA, PA, AZ]
• [Insert Law Firm Name 2]

• Principal Office: [City, State]
• Jurisdictions: Licensed to practice in [States, e.g., CA, TX]

Address Requirement: Ensure you list at least one physical office address for your primary law firm sponsors to satisfy California and Georgia advertising rules.